SOCIETE NOUVELLE D'ASSURANCE D

Mission statement To provide innovative, insurance services to delight stakeholders in our chosen markets Vision To emerge as the undisputed leader in Risk Management Services Core values Accountability, Excellent Service, Teamwork, Proactive, Empathy Code of ethical conduct We regard our integrity and high ethical standards as the best in the industry therefore Sonarwa General Insurance Company Limited has adopted a code of ethics and conduct. This code outlines our commitment to society, the authorities, our clients and our staff marketers and agents. Achieving our vision is dependent on our ability to successfully execute three strategies, i.e. Product and Service Innovation, Operational Excellence and Business Growth. The company’s success will be defined by improvement in overall financial performance through improvement in brand image, customer satisfaction and cost optimization. Stronger communication with customers and stakeholders will be the bedrock to achieving better brand image. The company’s ability to provide customers with better offerings shall be enhanced through improvement in research and development. Improvement in partnerships and alliances plays an active role in supporting multi-channels service delivery.